Privacy Policy — bbw918

Introduction

bbw918 ("the Company", "we", "us", "our") operates the online gaming platform accessible at bbw918.net (the "Platform"). In the course of providing our services to registered members and visitors across Malaysia — including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and other locations — bbw918 collects and processes personal data.

This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we process it, the third parties with whom we may share it, the security measures we employ to protect it, and the rights you have in relation to your data.

By registering an account with bbw918, or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Platform and contact bbw918 support to close your account.

Personal Data We Collect

bbw918 collects personal data from you directly, automatically through your use of the Platform, and in certain cases from third-party sources. The categories of personal data we collect include the following:

2.1 Registration Data

• Full legal name
• Date of birth (for age verification purposes — you must be 21 or above)
• Email address
• Malaysian mobile phone number
• Residential address
• Username and encrypted password credentials

2.2 Identity Verification (KYC) Data

• Copy of government-issued identification document (e.g., MyKad, passport)
• Proof of residential address (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of e-wallet account, bank statement)

2.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods (Touch 'n Go eWallet, Boost, Maybank, CIMB, DuitNow, FPX, etc.)
• Transaction reference numbers
• Account balance history

2.4 Gaming Activity Data

• Game history, bet records, win/loss records
• Bonus and promotion redemption history
• Session duration and frequency data

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Login timestamps and access logs

2.6 Communications Data

• Records of your communications with bbw918 customer support via live chat or email
• Feedback and survey responses where provided voluntarily

How We Use Your Personal Data

bbw918 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your bbw918 account, including verifying your identity and age at registration and on an ongoing basis.
• Service Delivery: To provide you with access to the Platform's gaming services, process your deposits and withdrawals, and maintain accurate records of your gaming activity.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other prohibited activities on the Platform.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and licensing requirements imposed by our international gaming authority licence.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with account-related issues.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have not opted out of such communications. You may withdraw consent at any time.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the functionality and user experience of the bbw918 Platform.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to facilitate use of responsible gaming tools including deposit limits and self-exclusion.

Legal Basis for Processing

bbw918 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and bbw918 — specifically, to operate your account and provide the gaming services you have registered to use.
• Legal Obligation: Processing is required for bbw918 to comply with applicable legal and regulatory obligations, including AML, KYC, and licensing requirements.
• Legitimate Interests: Processing is necessary for bbw918's legitimate business interests, including fraud prevention, platform security, and improvement of our services, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications — we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Cookies & Tracking Technologies

bbw918 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that maintain your logged-in state and security tokens. These cannot be disabled without impairing the Platform's functionality.
• Functional Cookies: Remember your preferences such as language settings and game lobby layout. These improve your experience but are not strictly necessary.
• Analytics Cookies: Collect aggregated data about how members navigate and use the Platform, helping us identify areas for improvement. Data collected is anonymised and used for internal analysis only.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bbw918 Platform.

Sharing of Personal Data

bbw918 does not sell or rent your personal data to third parties. We may share your data with the following categories of third parties in the circumstances described:

• Payment Service Providers: To process deposits and withdrawals via your chosen payment method (e.g., Touch 'n Go eWallet, Boost, Maybank, CIMB, DuitNow). These providers receive only the transaction data necessary to process the payment.
• Identity Verification Providers: To verify your identity and age as required under our KYC obligations. These providers are contractually bound to process your data only for verification purposes.
• Game Software Providers: Game providers whose titles are hosted on bbw918 may receive anonymised gaming session data for the purpose of game performance monitoring and fairness auditing.
• Regulatory and Law Enforcement Authorities: bbw918 may disclose personal data to regulatory bodies, licensing authorities, or law enforcement agencies where required to do so by applicable law or court order.
• Professional Advisers: Legal counsel, auditors, and other professional advisers where disclosure is necessary in connection with our legal and compliance obligations.

All third parties with whom bbw918 shares personal data are required to implement appropriate security measures and to process data only in accordance with our instructions and applicable data protection requirements.

Data Retention

bbw918 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. Specifically:

• Account data and gaming records are retained for the duration of your account's active status and for a minimum period of five (5) years after account closure, in line with standard AML and regulatory record-keeping requirements.
• KYC documentation is retained for a minimum of five (5) years from the date of verification, or longer if required by our licensing authority.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and access log data is retained for twelve (12) months from the date of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bbw918's internal data disposal procedures.

Security Measures

bbw918 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bbw918 Platform.
• Encrypted storage of sensitive account credentials using one-way hashing algorithms.
• Role-based access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security audits and penetration testing of the Platform infrastructure.
• Multi-factor authentication for administrative access to systems holding personal data.
• Intrusion detection and monitoring systems operating continuously.

Whilst bbw918 takes data security seriously and implements robust measures, no method of internet transmission or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bbw918 will notify you and the relevant regulatory authorities in accordance with applicable legal requirements.

Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by bbw918:

• Right of Access: You may request a copy of the personal data we hold about you. bbw918 will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it. You may also update certain information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to our legal and regulatory retention obligations, which may require us to retain certain data.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict our processing of your personal data, for example while we are investigating a rectification request.
• Right to Object: You may object to our processing of your personal data where we rely on legitimate interests as the legal basis, or where we process data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact bbw918 via live chat or email at [email protected]. bbw918 will acknowledge your request within five (5) business days and provide a substantive response within 30 days, subject to verification of your identity.

Children's Privacy

The bbw918 Platform is strictly intended for adults aged 21 years and above. bbw918 does not knowingly collect personal data from persons under the age of 21. If you are under 21, you are not permitted to use the Platform and must not submit any personal data to bbw918.

If bbw918 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has created an account on bbw918, please contact our customer support team immediately so that appropriate action can be taken.

Updates to This Privacy Policy

bbw918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal or regulatory requirements, or the nature of our services. When material changes are made, the updated Policy will be posted on the Platform with a revised "Effective Date".

Where required by applicable law, bbw918 will notify registered members of significant changes by email or in-platform notification. Your continued use of the Platform after a revised Policy has been posted constitutes your acceptance of the updated terms.

We recommend that you review this Privacy Policy periodically to stay informed of how bbw918 handles your personal data.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or to bbw918's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the bbw918 Platform.
• Email: [email protected]

bbw918 aims to acknowledge all privacy-related enquiries within one (1) business day and to provide a substantive response within five (5) business days of receipt, or within 30 days for formal data subject rights requests.